OCP: Supporting SiteCatalyst For Partners Exam Overview
The expansive range of reporting capabilities in SiteCatalyst coupled with the JavaScript coding requisite for any implementation can potentially create a diverse array of end user questions as well as technical challenges. ClientCare at Omniture has been charged with the task of listening, responding and ultimately resolving all of these issues. The Omniture SiteCatalyst Support for Partners certification exam is intended to verify that individuals within our Partner organizations who fulfill a support role have the skills and knowledge necessary to act as tier 1 ClientCare representatives.Exam Description
This exam is composed of both multiple choice and short answer question.50 multiple choice questions covering a range of topics associated with common end user questions, features and functions of SiteCatalyst, the administration console and code syntax.4 short answer questions which require the student to provide SiteCatalyst code snippets, based on scenarios provided.4 short answer questions designed to mimic a potential Client Care call. These questions may be resolved with as little as a KB search, or as much as a mock BUG submission.
During the test students will be able to perform knowledge base searches in SiteCatalyst in order to obtain information. They may download manuals as reference too but they will not be able to utilize any SiteCatalyst Support for Partners courseware which is given and is only obtainable in class.
The certification exam has a time limit of 120 minutes, and includes a timer so that the student is aware of how much time is remaining. The exam will be administered from 3:00 pm to 5:00 pm on the last day of training.
Exam Scoring
An overall score of 84% is required to pass the test and become certified. After taking the test, the test taker will be provided only with the score for the multiple choice questions. The short answer questions and call questions will be graded within 5 business days, after which the test taker will receive an e-mail notification of the final score.
Exam Retakes
An individual may attempt any exam up to three times in a calendar year. Examinees must wait at least 14 days between exam attempts.
Scheduling Exams
The exam will be scheduled for all course registrants. The exam will be the last two hours of the last day of class. OMNITURE CERTIFIED PROFESSIONAL:
Exam Preparation
This course has been specifically designed to ramp up Tier 1 support personnel for Partners. In order to provide content relevant to this purpose information has been culled from several disparate sources and compiled into a three-day course. Although the majority of the information that can be found in the course may also be found in other client facing documentation that documentation does not represent a consolidated source of information and hence the likelihood of acquiring all of the relevant knowledge necessary for passing the certification without attending the course is significantly reduced. Because of this it is mandatory that individuals in Omniture’s partner organizations who wish to become SiteCatalyst Support certified attend the course.
Study Suggestions
Study the Knowledgebase articles, available in the Help section of SiteCatalyst. This can help you understand the main questions that people have as they use SearchCenter, and provide insight into the real-life use of the product. Recommended articles include:
- Administration Console
- SiteCatalyst User Guide
- SiteCatalyst Implementation
Exam Topics
Report Suite Creation , Report Suite Settings, Data Latency , Administration Console settings , Traffic Variables, Features, & Functions , Traffic variable syntax and limitations , Page naming , Site section / channel variable , Server variable , 404 error pages (s.pageType) , Hierarchies , Custom Insight variables (s.prop) , List property variables , Correlations , Pathing for traffic variables , Allocation versus Participation , Conversion Variables, Features & Functions , The Events variable , Predefined eCommerce events OMNITURE CERTIFIED PROFESSIONAL: SEARCHCENTER EXAM STUDY GUIDE 6 , Custom events , The Products variable and its various fields , Purchase ID variable , Visitor profile variables , Event Incrementors , Campaign variable , Conversion variables (eVars) , Subrelations (Conversion Breakdowns) , Additional Metrics for Commerce , General Variables & Enhancements , Configuration Variables , Download & Exit Link Configuration , Custom Link Tracking , JavaScript Plug-ins , Plug-in: getQueryParam , Plug-in: getValOnce , General knowledge of SiteCatalyst Advanced Tools , VISTA Data-processing Engine , Classifications & SAINT , Cookies: “first-party” vs. “third-party” , Referrers and Redirects , User Management , Troubleshooting tools , Common Problems , Bug Submission
